Our people make The Home Depot successful, and it’s our responsibility and privilege to take care of them. Associates are at different life stages, and our LiveTheOrangeLife.com benefits hub guides them to the right resources. With one click, associates can find support for wherever they are on life’s journey and with unique challenges like COVID-19.
To ease some of the challenges our associates faced because of the pandemic, we enhanced pay, increased flexibility in work schedules and provided COVID-related resources in 2020, including access to extended dependent care benefits, unlimited emotional and mental health counseling and 24/7 access to telemedicine clinicians. Go to livetheorangelife.com/covid19 to learn more.
We invested approximately $2 billion in enhanced associate pay and benefits for front-line, hourly associates in 2020 in response to COVID-19. In the third quarter of 2020, we began transitioning to permanent compensation enhancements.
More than 90% of associates found value in the expanded benefits that our company offered in response to the pandemic, according to an associate pulse survey conducted in fall 2020.
+CHECK IT OUT: In 2020, our company sent care kits to associates with COVID-19. Go to Page 45 of our ESG Report to meet an associate who says the pulse oximeter in his kit helped save his father’s life.
Our philosophy of taking care of our people and motivating them to deliver a superior customer experience shapes our profit-sharing program for non-management associates. Success Sharing provides semi-annual cash awards for performance against our business plan, including sales and productivity goals. The program has granted awards totaling more than $1 billion to associates over the last three years.
The outstanding performance of our associates in fiscal 2020 enabled 100% of stores to qualify for Success Sharing in both the first and second half of the year. This resulted in record award payments to our non-management associates of approximately $616 million.
The Home Depot strives to provide a safe working and shopping environment for our associates and customers. An important way we do this is by raising awareness of risks among both front-line associates and leaders. In 2020, we prioritized educating associates about how to keep themselves and our customers safe during the pandemic.
Our communications platform delivers real-time safety information and uses multiple types of media to accommodate associates’ preferences and learning styles. We simplify messaging to highlight the most frequent and severe hazards. In addition, our Store Support Center and field teams work to engineer out risks and make our environments safer for associates and customers.
We are proud that The Home Depot’s injury rates are consistently lower than industry averages for our retail class, based on data from the U.S. Bureau of Labor Statistics. When our people are trained to recognize and correct hazards, our workplace is primed for continual improvement.
+DID YOU KNOW: We responded to some of the unique challenges of COVID-19 in 2020 with measures designed to make our stores safer for associates and customers during the pandemic.