Six Ways We’re Empowering Doers

December 06, 2019

Forty years after creating the home improvement DIY movement, The Home Depot isn’t resting. Customers’ expectations are changing rapidly, and we’re embracing the changing retail landscape with innovations that enhance the customer experience. That’s “How doers get more done.” 

“We believe we have all of the capabilities to meet and exceed the needs of our customers,” says Adolfo Villagomez, SVP of Online and chief marketing officer. “We want to ensure a convenient shopping experience both in our stores and online.” 

While striving to empower the doer, there is a full suite of services allowing projects to be completed easier and quicker:  

  1. Mobile App 

The award-winning mobile app has advanced features like project calculators, visual and voice search and augmented reality, to see products in your space or paint a room without ever lifting a brush.  

  1. Product Locator 

See what’s in stock and find it fast. Locate products and check delivery.  

  1. Image Search 

Find products fast with image search. Snap a picture and find out more about the product.  

  1. Truck / Tool Rental 

Rent tools and trucks for any project, big or small. This is notably helpful for Pro customers working on a variety of different kinds of home improvement jobs. 

  1. Same-Day Delivery 

Order before noon for convenient scheduled delivery. Since 90% of the U.S. population lives within 10 miles of our stores, we reach the top 40 markets with same-day or next-day delivery options. 

  1. In-Store Pick Up 

Order online and pick it up in store. About 1,300 stores have received online order lockers making it a simple way to retrieve your products. 

Every experience with The Home Depot gives customers confidence they can be doers. 

Keep up with all the latest Home Depot news! Subscribe to our bi-weekly news update and get the top Built from Scratch stories delivered straight to your inbox.

Related Stories & Articles: