Doors opened this week at The Home Depot’s brand new Tempe Online Contact Center, an 111,000-square-foot customer care facility dedicated to our growing online business. Associates at the facility will provide support for 1 million products on homedepot.com, and while it’s not the first call center of its kind at The Home Depot, it’s outfitted with some new amenities to help associates provide best-in-class customer service.
The Tempe team built a bright, open space that’s ideal for creative thinking, collaboration and learning – all of which are central to creating a smooth and effective support operation.
“We put a lot of thought into the work environment and making it a place where associates want to come to work every day,” said Bill Parhar, the contact center’s director. “In the call center world, you’ll see a lot of low ceilings with fluorescent lighting. We intentionally went in a different direction to help our space reflect the positive experience we aim to provide customers while we are here.”
The center was designed with state-of-the-art job training rooms, multiple group “retreats,” LED lighting, a full workout facility and 60 flat screen monitors so associates anywhere in the office can keep an eye on business updates and statistics. It’s also energy efficient – all the lighting is dimmable and the center’s HVAC system includes outside air economizers that cool the space during the winter months using free, fresh air from outside the building.
The Home Depot has opened 4 million square feet of call centers and distribution facilities since 2012 to serve our online business, which now makes up approximately 5 percent of total revenues. Learn more about new additions to our supply chain network here.
