Customers want to shop when, where and how they want – particularly as the physical and digital worlds interconnect.
Over the past few years, The Home Depot has been making major investments to meet these customer expectations. These efforts were acknowledged in Forrester’s Retail Wave report, where The Home Depot’s mobile experience received the top overall score for U.S. mobile website functionality and usability. The Home Depot’s mobile website was recognized for its superior search functionality and features.
“By listening to our customers’ needs, we’re making our mobile experience quick and easy to shop,” said Kevin Hofmann, president of online and chief marketing officer. “I’m incredibly proud of this study’s findings validating the progress we’ve made and anticipate more wins for our customers as we continue to execute our interconnected retail strategy.”